Letter Chain

Q: How long will it take to receive my order?

United States: 5-12 business days Canada: 5-12 business days United Kingdom: 5-12 business days Australia/New Zealand: 5-12 business days Rest of the world: 6-18 business days

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The Letter Chain Necklace is our best-selling necklace, featuring a customizable pendant where you can add your initial or that of a loved one. The pendant measures 16x32mm and the chain is 50cm in length.

Handcrafted in durable stainless steel with a sleek silver finish, this necklace is designed to be waterproof, ensuring lasting quality and elegance.

Add a personal touch to your jewelry collection with the Letter Chain, a meaningful and stylish piece that makes a perfect gift or a cherished keepsake.

Shipping Information

At Ella Zaneta, we are committed to providing you with an exceptional shopping experience from start to finish. Below you'll find details about our shipping times and policies.

Shipping Times

We ship to countries worldwide, with delivery times varying based on your location. Please refer to the estimated shipping times below:

Top 5 Countries:

United States: 5-12 business days
Canada: 5-12 business days
United Kingdom: 5-12 business days
Australia: 5-12 business days
New Zealand: 5-12 business days

Rest of the World:

6-18 business days

Shipping Cost

Free Shipping: We offer free shipping on all orders, with no minimum purchase required.
Free Returns: We also provide free returns within 30 days of delivery.

Order Processing

Orders are processed within one business day. Average posting time: 12 hours or less.
You will receive a confirmation email with tracking information once your order has shipped.

Additional Information

Customs and Duties: Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
Delays: While we strive to deliver your order within the estimated times, unforeseen circumstances such as customs delays or extreme weather conditions may affect delivery times.

Thank you for choosing Ella Zaneta. We hope you enjoy your shopping experience with us!

For any further assistance, please contact our customer support team at hello@ellazaneta.com.

Refund and Return Policy

At Ella Zaneta, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return and refund policy:

Returns

You may return any unworn and undamaged item purchased from Ella Zaneta within 30 days of delivery for a full refund or exchange.
Items must be returned in their original packaging with all tags attached.
To initiate a return, please contact our customer support team at hello@ellazaneta.com to obtain a return authorization and shipping instructions.
Once we receive your return, we will process your refund or exchange within 5-7 business days.

Refunds

Refunds will be issued to the original payment method used for the purchase.
Shipping charges are non-refundable, except in cases where we have made an error in fulfilling your order.

Exchanges

If you wish to exchange an item for a different size or style, please contact our customer support team at hello@ellazaneta.com to arrange for an exchange.
Exchanges are subject to product availability.

Contact Us

If you have any questions about our Refund and Return Policy, please reach out to us at hello@ellazaneta.com. We're here to help!

Frequently Asked Questions

Absolutely! We offer free shipping worldwide.

Every order comes in our elegant box, ensuring your jewelry is delivered safely and stylishly presented.

United States: 5-12 business days
Canada: 5-12 business days
United Kingdom: 5-12 business days
Australia/New Zealand: 5-12 business days
Rest of the world: 6-18 business days

Absolutely! Our jewelry is hypoallergenic and crafted to withstand any environment, including exposure to salty water and sweat.

Made from stainless steel, it is gentle on sensitive skin and won’t tarnish in water.

Ideal for daily wear—whether you’re swimming, showering, or going about your day, you can trust that our jewelry will stay untarnished and irritation-free.

Our jewelry is crafted from stainless steel and double plated with 18k gold using advanced Physical Vapor Deposition (PVD) technology.

This technique provides a gold layer that’s ten times thicker than traditional methods, ensuring a durable, fade-resistant finish that stands the test of time.

We stand by the quality of our jewelry with a warranty that covers any issues. Should your piece ever lose its golden tone, simply follow our straightforward warranty process, and we’ll replace it with a brand-new one.

We love to rewarding our loyal customers!

For every dollar you spend, you’ll receive 10% cash back in store credit.

This credit will be automatically applied to your account, it can be used on your future orders, making it easier to enjoy even more of your favorite Ella pieces.