REFUND & RETURN

Refund and Return Policy

At Ella Zaneta, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return and refund policy:

Returns

You may return any unworn and undamaged item purchased from Ella Zaneta within 30 days of delivery for a full refund or exchange.
Items must be returned in their original packaging with all tags attached.
To initiate a return, please contact our customer support team at hello@ellazaneta.com to obtain a return authorization and shipping instructions.
Once we receive your return, we will process your refund or exchange within 5-7 business days.

Refunds

Refunds will be issued to the original payment method used for the purchase.
Shipping charges are non-refundable, except in cases where we have made an error in fulfilling your order.

Exchanges

If you wish to exchange an item for a different size or style, please contact our customer support team at hello@ellazaneta.com to arrange for an exchange.
Exchanges are subject to product availability.

Contact Us

If you have any questions about our Refund and Return Policy, please reach out to us at hello@ellazaneta.com. We're here to help!