FAQ
Frequently Asked Questions (FAQs)
Orders
- How can I place an order?
- You can place an order directly on our website at www.ellazaneta.com. Simply browse our collection, select your items, and proceed to checkout.
- Is there a minimum order amount for free shipping?
- No, we offer FRE shipping worldwide.
- How can I check the status of my order?
- Once your order has been placed, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.
Shipping
- Which countries do you ship to?
- We ship worldwide. Please refer to our Shipping Information page for estimated delivery times.
- How long will it take to receive my order?
- Delivery times vary based on your location. Generally, orders to the top 5 countries (United States, Canada, United Kingdom, Australia, New Zealand) arrive within 5-12 business days. For the rest of the world, delivery typically takes 6-18 business days.
- Do you offer expedited shipping options?
- Currently, we do not offer expedited shipping options. But all orders are shipped using fast shipping methods.
Returns and Refunds
- What is your return policy?
- You may return any unworn and undamaged item purchased from Ella Zaneta within 30 days of delivery for a full refund or exchange. Please refer to our Refund and Return Policy for detailed instructions.
- How do I initiate a return or exchange?
- To initiate a return or exchange, please contact our customer support team at hello@ellazaneta.com. We will provide you with a return authorization and shipping instructions.
- When will I receive my refund?
- Refunds are typically processed within 5-7 business days after we receive your returned item. The refund will be issued to the original payment method used for the purchase.
Products
- Are your products hypoallergenic?- Yes, all our jewelry is hypoallergenic and suitable for sensitive skin.
- Do you offer a warranty on your products?- Yes, we provide a lifetime warranty on all our jewelry against manufacturing defects. Please see our Warranty Policy for more details.
Contact Us
- How can I contact customer support?- For any inquiries or assistance, you can reach our customer support team via email at hello@ellazaneta.com.