FAQs

Frequently Asked Questions

• Orders

How can I place an order?

You can place an order directly on our website at www.ellazaneta.com. Simply browse our collection, select your items, and proceed to checkout.

Is there a minimum order amount for free shipping?

No, we offer FRE shipping worldwide mo minimum order required.

How can I check the status of my order?

Once your order has been placed, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.

• Shipping

Which countries do you ship to?

We ship worldwide. Please refer to our Shipping Information page for estimated delivery times.

How long will it take to receive my order?

Delivery times vary based on your location. Generally, orders to the top 5 countries (United States, Canada, United Kingdom, Australia, New Zealand) arrive within 5-12 business days. For the rest of the world, delivery typically takes 6-18 business days.

Do you offer expedited shipping options?

Currently, we do not offer expedited shipping options. But all orders are shipped using fast shipping methods.

• Returns and Refunds

What is your return policy?

You may return any unworn and undamaged item purchased from Ella Zaneta within 30 days of delivery for a full refund or exchange. Please refer to our Refund and Return Policy for detailed instructions.

How do I initiate a return or exchange?

To initiate a return or exchange, please contact our customer support team at hello@ellazaneta.com. We will provide you with a return authorization and shipping instructions.

When will I receive my refund?

Refunds are typically processed within 5-7 business days after we receive your returned item. The refund will be issued to the original payment method used for the purchase.

• Products

Are your products hypoallergenic?

Yes, all our jewelry is hypoallergenic and safe for sensitive skin. We never use heavy metals like nickel or lead—only high-quality materials designed to be gentle and irritation-free.

Can I get wet wearing the jewelry?

Yes! You can confidently wear it in all settings, whether you’re swimming, showering, or going about your day. Our pieces are waterproof and sweat-proof, ensuring they maintain their beauty without tarnishing or causing irritation.

What makes Ella jewelry long-lasting?

Our jewelry is made from premium stainless steel, then plated with 18k gold using the latest Physical Vapor Deposition (PVD) technology. This process ensures a gold layer that’s ten times thicker than traditional plating methods, offering a durable, fade-resistant finish that stands the test of time.

Do you offer a warranty on your products?

Yes, we provide a lifetime warranty on all our jewelry against manufacturing defects. Please see our Warranty Policy for more details.

• Contact Us

How can I contact customer support?

For any inquiries or assistance, you can reach our customer support team via email at hello@ellazaneta.com.