Thin Isabela Hoops
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Ella Zaneta's jewelry is my new obsession! Totally waterproof and perfect for daily wear—I even wear it for workouts and swimming, and they still look brand new. Shipping was super fast, and the jewelry box was a treat! So happy with my purchase.
LILY S. ✔ VERIFIED BUYER
Delivery Time
Shipping Information
At Ella Zaneta, we are committed to providing you with an exceptional shopping experience from start to finish. Below you'll find details about our shipping times and policies.
Shipping Times
We ship to countries worldwide, with delivery times varying based on your location. Please refer to the estimated shipping times below:
Top 5 Countries:
- United States: 5-12 business days
- Canada: 5-12 business days
- United Kingdom: 5-12 business days
- Australia: 5-12 business days
- New Zealand: 5-12 business days
Rest of the World:
- 6-18 business days
Shipping Cost
- Free Shipping: We offer free shipping on all orders, with no minimum purchase required.
- Free Returns: We also provide free returns within 30 days of delivery.
Order Processing
- Orders are processed within one business day. Average posting time: 12 hours or less.
- You will receive a confirmation email with tracking information once your order has shipped.
Additional Information
- Customs and Duties: Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
- Delays: While we strive to deliver your order within the estimated times, unforeseen circumstances such as customs delays or extreme weather conditions may affect delivery times.
Thank you for choosing Ella Zaneta. We hope you enjoy your shopping experience with us!
For any further assistance, please contact our customer support team at hello@ellazaneta.com.
Ring Sizing Guide
Free Return & Refund
Refund and Return Policy
At Ella Zaneta, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return and refund policy:
Returns
- You may return any unworn and undamaged item purchased from Ella Zaneta within 30 days of delivery for a full refund or exchange.
- Items must be returned in their original packaging with all tags attached.
- To initiate a return, please contact our customer support team at hello@ellazaneta.com to obtain a return authorization and shipping instructions.
- Once we receive your return, we will process your refund or exchange within 5-7 business days.
Refunds
- Refunds will be issued to the original payment method used for the purchase.
- Shipping charges are non-refundable, except in cases where we have made an error in fulfilling your order.
Exchanges
- If you wish to exchange an item for a different size or style, please contact our customer support team at hello@ellazaneta.com to arrange for an exchange.
- Exchanges are subject to product availability.
Contact Us
If you have any questions about our Refund and Return Policy, please reach out to us at hello@ellazaneta.com. We're here to help!
Frequently Asked Questions
Do you ship overseas?
Absolutely! We offer free shipping worldwide.
Every order comes in our elegant box, ensuring your jewelry is delivered safely and stylishly presented.
How long will it take to receive my order?
United States: 5-12 business days
Canada: 5-12 business days
United Kingdom: 5-12 business days
Australia/New Zealand: 5-12 business days
Rest of the world: 6-18 business days
Is Ella jewelry safe for sensitive skin and really waterproof?
Absolutely! Our jewelry is hypoallergenic and crafted to withstand any environment, including exposure to salty water and sweat.
Made from stainless steel, it is gentle on sensitive skin and won’t tarnish in water.
Ideal for daily wear—whether you’re swimming, showering, or going about your day, you can trust that our jewelry will stay untarnished and irritation-free.
How does Ella ensure the durability and longevity of its jewelry?
Our jewelry is crafted from stainless steel and double plated with 18k gold using advanced Physical Vapor Deposition (PVD) technology.
This technique provides a gold layer that’s ten times thicker than traditional methods, ensuring a durable, fade-resistant finish that stands the test of time.
We stand by the quality of our jewelry with a warranty that covers any issues. Should your piece ever lose its golden tone, simply follow our straightforward warranty process, and we’ll replace it with a brand-new one.
How does the rewards program work?
We love to rewarding our loyal customers!
For every dollar you spend, you’ll receive 10% cash back in store credit.
This credit will be automatically applied to your account, it can be used on your future orders, making it easier to enjoy even more of your favorite Ella pieces.
Our packaging is the most beautiful, designed to enhance the elegance of your purchase and make every unboxing a special experience.
Waterproof 18K gold-plated stainless steel allows our pieces to shine like new, even after a dip in the sea or pool.
- Waterproof 🌊
- Sweat-resistant 💧
- Tarnish-free ✨
- Nickel-free 🍃
- Hypoallergenic 🌟
Our packaging is the most beautiful, designed to enhance the elegance of your purchase and make every unboxing a special experience.
Waterproof 18K gold-plated stainless steel allows our pieces to shine like new, even after a dip in the sea or pool.
- Waterproof 🌊
- Sweat-resistant 💧
- Tarnish-free ✨
- Nickel-free 🍃
- Hypoallergenic 🌟
