Sophie Necklace 2.0

Ella Zaneta jewelry is completely waterproof, crafted to endure water exposure without tarnishing, rusting, or fading. You can confidently wear it while swimming, showering, or washing your hands, knowing your pieces will retain their shine and elegance over time.

Shipping Information

At Ella Zaneta, we are committed to providing you with an exceptional shopping experience from start to finish. Below you'll find details about our shipping times and policies.

Shipping Times

We ship to countries worldwide, with delivery times varying based on your location. Please refer to the estimated shipping times below:

Top 5 Countries:

1. United States: 5-12 business days
2. Canada: 5-12 business days
3. United Kingdom: 5-12 business days
4. Australia: 5-12 business days
5. New Zealand: 5-12 business days

Rest of the World:

• 6-18 business days

Shipping Cost

• Free Shipping: We offer free shipping on all orders, with no minimum purchase required.
• Free Returns: We also provide free returns within 30 days of delivery.

Order Processing

• Orders are processed within one business day. Average posting time: 12 hours or less.
• You will receive a confirmation email with tracking information once your order has shipped.

Additional Information

• Customs and Duties: Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
• Delays: While we strive to deliver your order within the estimated times, unforeseen circumstances such as customs delays or extreme weather conditions may affect delivery times.

Thank you for choosing Ella Zaneta. We hope you enjoy your shopping experience with us!

For any further assistance, please contact our customer support team at hello@ellazaneta.com.

Every piece of Ella Zaneta jewelry comes with a lifetime warranty, ensuring coverage for any potential defects in craftsmanship or materials. We are dedicated to offering high-quality jewelry designed to last. Should any issues occur, we’ll gladly repair or replace your item at no extra charge.

Refund and Return Policy

At Ella Zaneta, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return and refund policy:

Returns

• You may return any unworn and undamaged item purchased from Ella Zaneta within 30 days of delivery for a full refund or exchange.
• Items must be returned in their original packaging with all tags attached.
• To initiate a return, please contact our customer support team at hello@ellazaneta.com to obtain a return authorization and shipping instructions.
• Once we receive your return, we will process your refund or exchange within 5-7 business days.

Refunds

• Refunds will be issued to the original payment method used for the purchase.
• Shipping charges are non-refundable, except in cases where we have made an error in fulfilling your order.

Exchanges

• If you wish to exchange an item for a different size or style, please contact our customer support team at hello@ellazaneta.com to arrange for an exchange.
• Exchanges are subject to product availability.

Contact Us

If you have any questions about our Refund and Return Policy, please reach out to us at hello@ellazaneta.com. We're here to help!